99jaya Terms & Conditions — Your Complete Guide to Using Our Platform

99jaya is an online gaming and betting platform operated for players in Bangladesh. These terms and conditions ("Terms") form a legal agreement between 99jaya and its users.

Below are the definitions of key terms used throughout these Terms & Conditions:

• "Platform" refers to the 99jaya website, mobile app, and all associated services.
• "User" or "You" refers to any individual registered with or using the 99jaya platform.
• "We" or "99jaya" refers to the company that operates this platform.
• "Account" refers to your personal gaming account registered on the platform.
• "Funds" refers to the funds held in your account.
• "Bonus" refers to any free money, free spins, or other rewards provided by 99jaya.

These terms and conditions were written in Bengali to make them easily accessible to users in Bangladesh. In the event of any linguistic ambiguity, the English version shall take precedence.

99jayaWhen opening an account with us, you must provide accurate and complete information. Registering with false details is a direct violation of these Terms & Conditions.

Information Required at Registration:

• Full name (as per national ID)
• Date of birth (for age verification)
• Active Mobile Number
• Email Address
• Residential Address

Important Rules:

• Each person may only register one account. If multiple accounts are found under the same individual, all of them will be closed.
• Keeping your account password confidential is your responsibility. You must not allow anyone else to access your account.
• Any changes to your account information must be reported to us immediately.
• If multiple members of the same household use accounts from the same device or IP address, 99jaya must be notified in advance.

99jaya-'s terms and conditions require that you must be at least 18 years of age to use the platform. This is one of our strictest rules.

• If an underage user is identified during verification, their account will be closed immediately and all funds will be forfeited.
• Parents are encouraged to use parental controls to keep children away from this platform.
• Users from restricted countries or regions may not register or use an account on 99jaya.
• Residents of countries where online gaming is completely prohibited may not use this platform.

99jayaMaking a deposit is simple and secure. We support the most popular payment methods available in Bangladesh.

Important Deposit Conditions:

• Only use payment methods registered in your own name. Deposits through third parties are strictly prohibited.
• There are no hidden charges on deposits. However, your payment provider may apply their own fees.
• If a deposit fails, save the transaction ID and contact support.
• If a suspicious deposit is received, 99jaya reserves the right to hold the funds pending investigation.

For more details on payments, please visit our Payment Page See.

99jaya Certain conditions must be met to process a withdrawal. We always aim to handle withdrawals as quickly as possible.

Withdrawal conditions:

• The minimum withdrawal amount is ৳500.
• Withdrawals are approved only after KYC verification is complete.
• Withdrawals will only be processed to the same payment method used for the original deposit.
• Winnings from bonuses can only be withdrawn after the wagering requirements have been met.
• The maximum withdrawal limit per day is ৳1,00,000.

Withdrawal processing time:

• Mobile Banking (bKash/Nagad/Rocket): Usually within 1–6 hours.
• Bank Transfer: within 1–3 business days.
• Large withdrawals (above ৳50,000) may take 3–5 business days for additional verification.

99jaya's bonus and promotion offers are a special benefit for our players. However, each bonus comes with its own terms that must be followed.

General Bonus Terms:

• Please read the specific terms of each offer before claiming a bonus.
• Every bonus carries a wagering requirement (typically 10–30x the bonus amount).
• The timeframe to complete wagering requirements is generally 7–30 days.
• The welcome bonus is available to new members one time only.
• Multiple bonuses cannot be used at the same time unless explicitly stated in the offer.
• If bonus abuse is detected (e.g. claiming a bonus with no intention of playing), the bonus will be voided.

To view our current bonus offers, visit our Bonus Page and Latest Promotions page visit.

99jaya's games all use internationally certified RNG (Random Number Generator) technology. Every game outcome is completely random and cannot be manipulated in any way.

• If a technical error occurs during a game, that round will be considered void and your stake will be refunded.
• 99jaya is not liable for any game interruption caused by loss of internet connection.
• The dealer's decision in Live Casino is final.
• Accounts found violating game rules or attempting to exploit system vulnerabilities will be terminated.
• For Sports Betting, if an event is cancelled, the wager will be refunded.
• Any attempt to engage in match fixing or gain an unfair advantage through dishonest means will result in immediate account suspension.

Our On the Games Page Detailed rules for all games are available.

99jaya We are committed to maintaining a fair and honest gaming environment. The following activities are strictly prohibited:

• Creating multiple accounts or using another person's account.
• Money laundering or transactions involving illicit funds.
• Bonus abuse — such as opening multiple accounts to claim bonuses.
• Using software bots, scripts, or automation tools to play games.
• Hacking or attempting to make unauthorized modifications to the game software.
• Harassing or threatening other players or staff.
• Attempting to obtain funds through chargebacks or payment disputes.

99jaya-'s terms and conditions require KYC (Know Your Customer) verification as a mandatory process. It ensures the security of your account and funds.

Documents required for KYC:

• A clear photo of your National ID (NID) or passport.
• A recent utility bill or bank statement (for address verification).
• Proof of payment method ownership (e.g. a mobile banking screenshot).

KYC Process:

• Once documents are submitted, verification is typically completed within 24–48 hours.
• Withdrawals exceeding ৳10,000 may be held until KYC verification is completed.
• If any documents are unclear or incomplete, you will be asked to resubmit them.
• KYC information is fully secure and used solely for verification purposes.

99jaya reserves the right to suspend or permanently close accounts in the following circumstances:

• Any breach of these terms and conditions.
• Providing false or incomplete registration information.
• Failure to complete KYC verification or refusal to provide required documents.
• Account has been inactive for an extended period (more than 12 months).
• Court orders or directives from regulatory authorities.

You can also close your account yourself:

You can close your account at any time. To do so, support@99jaya.bet. Please withdraw any remaining funds before closing your account.

99jaya Responsible gaming is our top priority. Gaming is meant for entertainment — not as a source of income. We want you to play safely at all times.

Our Responsible Gaming Tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Limit: Set a limit on how long you play in a single session.
• Cooling-Off Period: Take a break for anywhere from 24 hours to 30 days.
• Self-Exclusion: Take a break from gaming for a set period or permanently.
• Reality Check: Receive regular reminders about your gaming time and spending.

To learn more, contact our Responsible Gaming Page See.

99jaya Protecting your personal data is our highest priority. We use SSL encryption and advanced security technology to keep your information safe.

• Your information is never sold to third parties.
• Your data is used solely for service improvement, KYC verification, and legal compliance.
• You may request to update or delete your information at any time.
• Full details on cookie usage can be found in our Privacy Policy.

To read our full data protection policy Privacy Policy Page See.

99jaya is not liable for the following:

• Any losses resulting from your internet connection being disrupted.
• Game interruptions caused by a hardware or software issue on your device.
• Transaction delays or failures caused by third-party payment providers.
• Financial losses from gaming — gaming involves risk, and your participation is entirely voluntary.
• Unexpected technical errors or server downtime.

That said, 99jaya is always committed to delivering the highest quality of service and resolving any issues as quickly as possible.

If you have any questions or complaints regarding these Terms & Conditions, please get in touch with us. 99jaya's support team is available 24 hours a day, 7 days a week.

Complaint Process:

• Start by submitting your complaint via live chat or email.
• We will do our best to resolve complaints within 7 business days of receipt.
• If you are not satisfied with the resolution, you have the option to escalate to a higher level.